Norfolk: A fantastic achievement during a particularly busy period. The Pilgrim Foods customer auditor described the audit as one of the best they had carried out. Two minor non-conformances were identified, and both were resolved before the audit concluded. Well done to everyone involved!
B26: The Next/FatFace customer audit received positive feedback, with the auditor pleased with the overall outcome. Four minor non-conformances were identified, and all have now been closed. Thank you to the team for their preparation and prompt follow-up.
Bristol: Following a very busy period, the team retained its BRCGS AA grade during an unannounced audit—a strong achievement. The site came close to achieving AA+, and the findings will help us target training and strengthen everyday checks. Thank you to everyone for their hard work and commitment.
Our focus this month is to strengthen the customer complaints process and reduce avoidable claims through clear procedures and consistent working practices.
This means reporting concerns promptly, protecting affected goods, retaining clear evidence, and assigning ownership for investigations. By identifying root causes, checking that corrective actions work and sharing lessons across sites, we can prevent repeat issues and improve customer service.
Thank you to all our teams for your continued support. Every careful check, timely report and completed action helps protect our colleagues and our customers’ goods.