Health and Safety – Every Report Makes a Difference

There is still plenty of work ahead, and our priority is to make sure colleagues feel confident reporting near misses and unsafe conditions.

Safety DNA – “Report it. We act. You see the result.”

If you spot something unsafe or experience a near miss, please report it through Mitti/SafetyCulture. If you cannot access the system, speak to your supervisor or manager so they can help record your concern. If there is immediate danger, stop the activity and alert your supervisor straight away.

Every report is an opportunity to prevent an injury. Managers and operational teams must investigate concerns, take effective action and check that the issue has been resolved before closing the report. Sharing the improvements made will help colleagues see the difference their reports make.

We are reviewing our reporting process, including software options and practical support on the shop floor, to make reporting easier and more accessible.

Other Improvements Underway

Intelligent Fingerprinting: Training is underway across depots to support the rollout of our drug-testing arrangements.

Clearer safe working instructions: We are reviewing risk assessments and safe systems of work to make them clearer and easier for operational teams to follow.

Training and competency: We are improving training records for permanent and agency colleagues to help sites identify and address gaps.

October Focus – Health and Safety Champions

During October, we plan to begin introducing Health and Safety Champions across our sites. This new project will give teams additional support on the shop floor, encourage reporting and help colleagues raise concerns and suggest improvements.

Champions will support colleagues and managers as we work together to make our sites safer. Further details on the role and how to get involved will follow.

We’ve got a number of exciting compliance initiatives progressing across the business as we continue to strengthen our safety and compliance culture.

One of these is the development of a new Driver Handbook, which will provide clear, practical guidance to our drivers and help ensure everyone understands the standards and expectations required across the Group. Alongside this, we’re also developing a Transport Manager Manual to provide our TMs with consistent guidance and support in managing their day-to-day compliance responsibilities.

September 2026 Achievements

Norfolk: A fantastic achievement during a particularly busy period. The Pilgrim Foods customer auditor described the audit as one of the best they had carried out. Two minor non-conformances were identified, and both were resolved before the audit concluded. Well done to everyone involved!

B26: The Next/FatFace customer audit received positive feedback, with the auditor pleased with the overall outcome. Four minor non-conformances were identified, and all have now been closed. Thank you to the team for their preparation and prompt follow-up.

Bristol: Following a very busy period, the team retained its BRCGS AA grade during an unannounced audit—a strong achievement. The site came close to achieving AA+, and the findings will help us target training and strengthen everyday checks. Thank you to everyone for their hard work and commitment.

October Quality Focus – Improving Customer Complaints and Reducing Claims

Our focus this month is to strengthen the customer complaints process and reduce avoidable claims through clear procedures and consistent working practices.

This means reporting concerns promptly, protecting affected goods, retaining clear evidence, and assigning ownership for investigations. By identifying root causes, checking that corrective actions work and sharing lessons across sites, we can prevent repeat issues and improve customer service.

Thank you to all our teams for your continued support. Every careful check, timely report and completed action helps protect our colleagues and our customers’ goods.

At Kinaxia, we believe in celebrating our amazing colleagues and the fantastic work they do! Our Colleague Loyalty Awards Scheme is designed to recognise your dedication and commitment, rewarding you for every milestone reached along your journey with us. Whether you’re marking a five-year anniversary or celebrating a decade, we want to show our heartfelt appreciation for all that you do for the Company and fellow colleagues.

Award Options

Colleagues are eligible for awards based on their years of service:

At Kinaxia, colleague engagement is about listening, acting, and improving how we work together across all sites.

Over the past year, our People & Culture team have been building strong foundations, reviewing the strategy and initiatives to ensure we continue to develop colleague experience while aligning with business priorities. Absence, Training, Employee Retention and Recruitment have all significantly improved since last year and this trend is continuing through 2026 so far.

We’ve made strong progress against the actions raised through colleague feedback. Across Kinaxia sites, 107 engagement actions have been recorded and 76 have already been completed!

Thank you to everyone who has contributed ideas and helped deliver improvements locally. If you have suggestions, you can share them quickly by using the QR feedback code on your site noticeboards or by following the “Virtual Suggestion Box” on this site under Quick Links.

At several locations, driver representatives attend regular driver forums to discuss welfare, facilities and ways of working, and to agree practical improvements. Where driver forums are not yet in place, we will introduce them during 2026. If you’d like to get involved as a representative, please speak to your line manager or contact HR.

We’ve also launched a new Employee Assistance Programme: WeCare from Canada Life. This confidential service is available 24/7 and offers wellbeing support, guidance and expert advice for you and your family. Find out more by following the link on the Colleague Benefits section.

Finally, we’re continuing to focus on development and compliance. Mandatory training completion is now just over 40%, and we’re encouraging colleagues to finish any outstanding modules with their manager’s support.

We’ll also be rolling out sexual harassment awareness training for all colleagues soon, with additional training for managers, in line with upcoming legal changes from October 2026.