Health and Safety – Every Report Makes a Difference

There is still plenty of work ahead, and our priority is to make sure colleagues feel confident reporting near misses and unsafe conditions.

Safety DNA – “Report it. We act. You see the result.”

If you spot something unsafe or experience a near miss, please report it through Mitti/SafetyCulture. If you cannot access the system, speak to your supervisor or manager so they can help record your concern. If there is immediate danger, stop the activity and alert your supervisor straight away.

Every report is an opportunity to prevent an injury. Managers and operational teams must investigate concerns, take effective action and check that the issue has been resolved before closing the report. Sharing the improvements made will help colleagues see the difference their reports make.

We are reviewing our reporting process, including software options and practical support on the shop floor, to make reporting easier and more accessible.

Other Improvements Underway

Intelligent Fingerprinting: Training is underway across depots to support the rollout of our drug-testing arrangements.

Clearer safe working instructions: We are reviewing risk assessments and safe systems of work to make them clearer and easier for operational teams to follow.

Training and competency: We are improving training records for permanent and agency colleagues to help sites identify and address gaps.

October Focus – Health and Safety Champions

During October, we plan to begin introducing Health and Safety Champions across our sites. This new project will give teams additional support on the shop floor, encourage reporting and help colleagues raise concerns and suggest improvements.

Champions will support colleagues and managers as we work together to make our sites safer. Further details on the role and how to get involved will follow.

Transport compliance is vital at Kinaxia because it ensures the safety of our colleagues, protects our reputation, and upholds our commitment to responsible transport operations. By rigorously adhering to regulations and best practices, we minimise risks, maintain efficient operations, and demonstrate our dedication to continuous improvement and excellence throughout the business.

On-site audits will commence soon – working with all depots, an independent specialist in Operators Licence compliance will be conducting onsite audits to ensure our practices adhere to expectations, enabling us to share best practice across the business and continuously challenge ourselves to improve our systems and processes.

We’ll be running Transport Manager refresher courses throughout May and July, bringing colleagues together. These courses are invaluable, ensuring our teams remain up to date with evolving regulations, industry best practices, and safety standards. Regular training also helps reinforce key compliance responsibilities, supporting managers in maintaining efficient operations and fostering a culture of continuous improvement across the business.

Bridge strike Prevention

Bridge strike Prevention Packs were recently re-trained out across the whole business and this critical area remains a high priority focus of Driver safety.  Our Driver re-training is designed as a reminder, ensuring our Drivers are informed and  supported to make sound decisions on route planning, use appropriate sat-nav applications and carry out essential trailer height checks correctly and logged onto Checked-safe.

Any Driver queries or training requirements should be directed to local Transport Office teams.

Samsara

Southampton, Warrington, Manchester and Rugby fleets have now been fully fitted out with the latest Samsara telematics technologies, and we’re already seeing the positive impact of this powerful technology, with improved fuel consumption (MPG) through better driving standards and less idling.

This technology has been invaluable:

• allowing swift incident investigations and proving third party fault
• alerting us to health incidents and allowing prompt support for the Driver
• minimising risk to Drivers and removing potential blame

Telford roll out is underway, due to compete in May and Stockport will soon be getting started.

September 2026 Achievements

Norfolk: A fantastic achievement during a particularly busy period. The Pilgrim Foods customer auditor described the audit as one of the best they had carried out. Two minor non-conformances were identified, and both were resolved before the audit concluded. Well done to everyone involved!

B26: The Next/FatFace customer audit received positive feedback, with the auditor pleased with the overall outcome. Four minor non-conformances were identified, and all have now been closed. Thank you to the team for their preparation and prompt follow-up.

Bristol: Following a very busy period, the team retained its BRCGS AA grade during an unannounced audit—a strong achievement. The site came close to achieving AA+, and the findings will help us target training and strengthen everyday checks. Thank you to everyone for their hard work and commitment.

October Quality Focus – Improving Customer Complaints and Reducing Claims

Our focus this month is to strengthen the customer complaints process and reduce avoidable claims through clear procedures and consistent working practices.

This means reporting concerns promptly, protecting affected goods, retaining clear evidence, and assigning ownership for investigations. By identifying root causes, checking that corrective actions work and sharing lessons across sites, we can prevent repeat issues and improve customer service.

Thank you to all our teams for your continued support. Every careful check, timely report and completed action helps protect our colleagues and our customers’ goods.

At Kinaxia, we believe in celebrating our amazing colleagues and the fantastic work they do! Our Colleague Loyalty Awards Scheme is designed to recognise your dedication and commitment, rewarding you for every milestone reached along your journey with us. Whether you’re marking a five-year anniversary or celebrating a decade, we want to show our heartfelt appreciation for all that you do for the Company and fellow colleagues.

Award Options

Colleagues are eligible for awards based on their years of service:

At Kinaxia, colleague engagement is about listening, acting, and improving how we work together across all sites.

Over the past year, our People & Culture team have been building strong foundations, reviewing the strategy and initiatives to ensure we continue to develop colleague experience while aligning with business priorities. Absence, Training, Employee Retention and Recruitment have all significantly improved since last year and this trend is continuing through 2026 so far.

We’ve made strong progress against the actions raised through colleague feedback. Across Kinaxia sites, 107 engagement actions have been recorded and 76 have already been completed!

Thank you to everyone who has contributed ideas and helped deliver improvements locally. If you have suggestions, you can share them quickly by using the QR feedback code on your site noticeboards or by following the “Virtual Suggestion Box” on this site under Quick Links.

At several locations, driver representatives attend regular driver forums to discuss welfare, facilities and ways of working, and to agree practical improvements. Where driver forums are not yet in place, we will introduce them during 2026. If you’d like to get involved as a representative, please speak to your line manager or contact HR.

We’ve also launched a new Employee Assistance Programme: WeCare from Canada Life. This confidential service is available 24/7 and offers wellbeing support, guidance and expert advice for you and your family. Find out more by following the link on the Colleague Benefits section.

Finally, we’re continuing to focus on development and compliance. Mandatory training completion is now just over 40%, and we’re encouraging colleagues to finish any outstanding modules with their manager’s support.

We’ll also be rolling out sexual harassment awareness training for all colleagues soon, with additional training for managers, in line with upcoming legal changes from October 2026.